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Neighborhood Care, Inc.
ROLE SIMULATIONS
Neighborhood Care, Inc.

Lawrence Susskind and Bruce Patton

Copyright 1995, President and Fellows of Harvard College
 
 
Per participant (Non-Profit/educational)$3.00
Per participant (For Profit)$4.00
Per participant (Non-profit/edu): Mediated version$3.00
Per participant (For Profit): Mediated version$4.00
Teacher's Package (Mediated Version-Download Below)$0.00
Teacher's Package (Unmediated Version-Soft Copy Upon Request)$0.00
SPANISH Per Participant$4.00
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Free review copies of non-English Teacher’s Packages will be emailed upon request. Please contact chouse@law.harvard.edu or telephone 800-258-4406 (within the U.S.) or 781-239-1111 (outside the U.S.)

SCENARIO:

Neighborhood Care, Inc. is a non-profit mental health organization that provides counseling and recreational health services to mentally challenged adults and teenagers. Neighborhood Care would like to rent space in a local church, and the church is interested. Local residents oppose the idea and plan on staging a protest at the next zoning hearing, when the church will seek a permit to operate the Neighborhood Care facility. The situation is also complicated by the fact that the church is located in a neighborhood with residents of a different religious faith.

ADDITIONAL NOTES:

There are two versions of this exercise:

Original by Lawrence Susskind -
Each participant receives a single sheet of paper with a summary of both sides' views. The group is asked to discuss how a mediator, contacted by one side, ought to proceed. The group is then asked to discuss how a mediator, in the mediation, should proceed. The participants are then given a copy of the actual negotiated agreement and asked to evaluate it.

Revised version by Bruce Patton -
This is a mediation exercise. Each side receives its views as confidential instructions. The mediator comes to the meeting at the request of the parties. The parties may be represented by individuals and/or teams. Any agreement reached can be compared with the actual signed agreement.

Estimated Time Requirements:

Original non-mediated Version:
Group discussion on how a mediator ought to proceed after being contacted by one side: 15-30 minutes
Group discussion on how the mediator should proceed during the mediation: 15-30 minutes
Evaluation of an actual negotiated agreement: 15-30 minutes Total: 45-90 minutes

Revised Mediation Version:
Reading and preparation: 10 minutes
Mediation 60-120 minutes
Debrief: 45-60 minutes
Total: 105 – 190 minutes

MAJOR LESSONS:

  • Partisan perceptions: This case illustrates how and why groups with competing interests or concerns can view the same situation in different ways.
  • Mediator issues: The difficulties facing mediators trying to gain entry into community disputes are illustrated, especially the problem of maintaining neutrality.
  • Identifying success: The prospects for developing written agreements in community conflicts are presented. The difficulties of defining a "good" outcome in a community dispute are also highlighted. Implementation: Review of the agreement reached in the real-life case highlights the problem of implementing informed negotiated agreements.
  • TEACHING MATERIALS:

    For all parties: Non-Mediated Version

  • Memorandum on the Neighbors' and Church's Views
  • The Actual Signed Agreement (names blocked out)

    Role specific: Mediated Version
    Confidential Instructions for the

  • Neighbors' Representative(s)
  • Church's Representative(s)
  • Mediator
  • The Actual Signed Agreement (names blocked out)
  • Teacher's package:

  • All of the above
  • Extensive teaching notes for mediated version debrief
  • KEYWORDS/THEMES:

    Agenda control; Authority; Commitment; Communication; Competition v. Cooperation; Compliance; Constituents; Education, as a means; Emotions; Facility siting negotiation; Implementing informed negotiated public agreements; Interest analysis; Issue control; Linkage; Mediation; Mediation, negotiating entry; Meeting design; Negotiating in communities of faith; Objective criteria; One-text procedure; Options, generating; Partisan perceptions; Public dispute mediation; Public opinion; Reality testing; Relationship; Risk perception; Value-based disputes; Yesable propositions

    SIMILAR SIMULATIONS:

    Jefferson Hazardous Waste Negotiation
    Siting an Asphalt Plant in the city of Mandroa

    Time required2-3 hours
    Number of participants3
    Teams involvedNo
    Agent presentNon-lawyer
    Neutral third party presentMediator
    ScoreableNo
    Teaching notes availableYes
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    PRIVACY POLICY Phone: 800-258-4406 (from within the U.S.) or 781-239-1111 (from outside the U.S.)
    E-mail: chouse@law.harvard.edu
    Copyright © 2004 The President and Fellows of Harvard College