Amending Approval for the Storyville Pulp and Paper Mill Consensus Building Institute and Alberta Environmental Appeal Board
Mediation of a three-party dispute among a paper mill, a community group, and an environmental regulatory agency over the paper mill's air pollution permit
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Role Simulations |
An Actual Small Claims Mediation Bruce Patton
A mediation discussion piece.
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Case Studies & Discussion Exercises |
Brief Outline of the Mediation Process Bruce M. Patton
A discussion piece on the mediation process.
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Case Studies & Discussion Exercises |
Broken Benches Marjorie Corman Aaron and JAMS Endispute
Four-person mediation and/or arbitration of a personal injury claim, among plaintiff, plaintiff's lawyer, and counsel for defendant's insurance company; arbitrator roles include possible plaintiff or defense bias
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Role Simulations |
Carson Extension - Mediated Version Holly Goo and Lawrence Susskind
Seven-person, three-issue mediation among a landowner and representatives of an engineering firm, U.S. Army Corps of Engineers, town council, and environmental interests over cost and timing of removal of an unauthorized extension of property into a river
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Role Simulations |
Case of the Puerile Printer Albie Davis and Ericka Gray
Six-party mediation with employees, employer, and legal counsel over the contested result of a sexual harassment grievance procedure
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Role Simulations |
Challenging Conflict Mediation Through Understanding Gary Friedman and Jack Himmelstein Chicago, IL: American Bar Association and the Program on Negotiation at Harvard Law School (2008)
Co-winner of the 2008 CPR Award for Excellence in ADR (Outstanding Book Category)
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Books |
Choosing the Dispute Resolution Forum Ericka Gray
A discussion piece regarding which dispute resolution mechanism is appropriate for different situations
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Case Studies & Discussion Exercises |
Collaborative Negotiation for Human Resource Professionals Various authors
A six-component curriculum designed to develop skills in Crisis Management, Consultation, Fact-Finding, Negotiation, Facilitation, and Integration of Skills
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Curriculum Packages |
Consensus Building Handbook Lawrence Susskind, Sarah McKearnan, Jennifer Thomas-Larmer Thousand Oaks, CA: Sage Publications, 1999.
Winner of the 1999 CPR Award for Excellence in ADR (Outstanding Book Category)
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Books |
Deliberative Democracy Meets Dispute Resolution Reflections and Insights from the 2005 Workshop on Deliberative Democracy and Dispute Resolution, Cambridge, Massachusetts Carri Hulet (producer), under the supervision of Lawrence Susskind Program on Negotiation (2006)
Highlights of dialogue from a two-day workshop on deliberative democracy and dispute resolution approaches to civic engagement
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Videos & DVDs |
Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations Cathy A. Costantino and Christina Sickles Merchant (with a foreword by William L. Ury) San Francisco, CA: Jossey-Bass, 1996
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Books |
Dirty Laundry Pat Aaron
Three-person mediated small-claims dispute between a dry cleaning business and a customer over compensation for torn shirts
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Role Simulations |
DirtyStuff I Lawrence Susskind
Five-person, multi-issue facilitated negotiation among industry, environmental, labor, and government representatives to develop single-text regulation of toxic industrial by-product
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Role Simulations |
DirtyStuff II Jeffrey Litwak and Lawrence Susskind
Six-person, multi-issue facilitated negotiation among industry, environmental, consumer/community, labor, and government representatives to develop single-text regulation of toxic industrial by-product
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Role Simulations |
Dispute Resolution, Fifth Edition Negotiation, Mediation, and Other Processes Stephen B. Goldberg, Frank E. A. Sander, Nancy H. Rogers, and Sarah Rudolph Cole Gaithersburg, MD: Aspen Law and Business, 2003. Fifth Edition
Winner of the 1985 CPR Award for Excellence in ADR (Outstanding Book Category)
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Books |
Drug Testing in the Workplace Joel Cutcher-Gershenfeld and Roger Winthrop
Three-person employment mediation between a truck driver and his company's personnel director, mediated by an Employee Assistance Program representative, regarding a positive drug test; a four-person version also includes a union representative
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Role Simulations |
Ellis v. MacroB Kate Harvey and David Kovick, under the supervision of Lawrence Susskind and Jennifer Brown
5-person nonscorable mediation between an employee and his/her corporate employer regarding potentially conflicting values and interests around issues of homosexuality and religious faith
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Role Simulations |
Escalation of a Conflict Jeffrey Z. Rubin (featured) and Lavinia Hall (producer) Program on Negotiation, 1986
A videotaped lecture featuring former PON Executive Director Jeffrey Z. Rubin discussing the elements involved in the development of a conflict, including theories on interdependence and escalation.
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Videos & DVDs |
From a “War of Olives and Pines” to Agreements about a Park Consensus-Based Land Use Planning in a Multicultural Setting Hephzibah Levine, with commentary by Amitay Har Lev Program on Negotiation, 2004
Factual case study about a multi-year mediation among government authorities and resident families over use of national park land in northern Israel
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Free Downloads |
Gator v. City of Quincy Karen Falkenstein Green
Three-person small-claims mediation between a motorist and a city attorney regarding liability for damage to the motorist's automobile due to a pothole
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Role Simulations |
Getting Disputes Resolved Designing Systems to Cut the Costs of Conflict William L. Ury, Jeanne M. Brett, and Stephen B. Goldberg Cambridge, MA: PON Books, 1993
Winner of the 1988 CPR Award for Excellence in ADR (Outstanding Book Category)
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Books |
Good Offices in a War-Weary World Michele Ferenze, Executive Producer The Consensus Building Institute and the Program on Negotiation (2000)
An exploration of the role of "good offices" providers in long-standing, complex conflicts
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Videos & DVDs |
Great Negotiator 2002: Lakhdar Brahimi Edited by James Sebenius and Kristen Schneeman Program on Negotiation (2004)
DVD featuring excerpts from a discussion with Ambassador Lakhdar Brahimi regarding his international negotiation experiences, including negotiating a new government for Afghanistan in 2002
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Videos & DVDs |
Great Negotiator 2004: Ambassador Richard Holbrooke Edited by James K. Sebenius and Ellen Knebel Program on Negotiation (2008)
DVD featuring Ambassador Richard Holbrooke discussing his role brokering the Dayton agreement that ended the 1992-95 war in Bosnia as well as his role in resolving the multinational dispute over U.S. dues owed in arrears to the United Nations
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Videos & DVDs |
Great Negotiator Case Study Series Lakhdar Brahimi / Negotiating a New Government for Afghanistan James K. Sebenius with Kristin Schneeman
Factual case study regarding former UN Special Envoy Lakhdar Brahimi's involvement in negotiating an interim Afghani government in 2001
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Case Studies & Discussion Exercises |
Great Negotiator Case Study Series Stuart Eizenstat/ Negotiating the Final Accounts of World War II Jeswald Salacuse with Kristin Schneeman
Factual case study regarding former EU Ambassador and Deputy Treasury Secretary Stuart Eizenstat's work negotiating reparations for victims of World War II
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Case Studies & Discussion Exercises |
Guatemala Role Play (The) Workable Peace: Indigenous Rights and the Environment in Latin America Michael Maturo, Kate Mahoney, Francisco Ingouville and Anthony Wanis St. John, under the direction of David Fairman
Six-person mediated negotiation among representatives of the Guatemalan government, military, rebel groups, indigenous people, and U.S. government to address post-armed-conflict human rights, land claims, and cultural and political rights issues
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Role Simulations |
Handbook of Dispute Resolution (The) Michael L. Moffitt and Robert C. Bordone, eds. Program on Negotiation / Jossey-Bass, 2005
Winner, National Institute for Advanced Conflict Resolution's 2005 Book Award
A cutting-edge, comprehensive, inter-disciplinary resource regarding the nature of disputes and the range of dispute resolution processes
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Books |
Humboldt Mediating a Regional Development Dispute Lawrence Susskind
Eight-person, multi-issue mediation among regional government, environmental, development, and business interests regarding environmental and economic tradeoffs and ethical issues in the development of a manufacturing plant
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Role Simulations |
In the Shadow of the City Michael Wheeler, Executive Producer Program on Negotiation, 1998
A simulated mediation between an aid worker and a project funder, featuring Getting to YES co-author Bruce Patton as the mediator
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Videos & DVDs |
Indigenous Rights and the Environment in Latin America A Workable Peace Curriculum The Consensus Building Institute and the Program on Negotiation at Harvard Law School Cambridge, MA: PON Books (2008)
Centering on the political upheaval in Guatemala caused by colonialism and the Civil War of 1960-1996, this curriculum package helps students explore human rights issues while building conflict resolution skills
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Curriculum Packages |
John & Mary James Lawrence
Five- or six-person mediation between manufacturing company management and a former employee (and their respective counsel) regarding the employee's departure amid allegations of sexual harassment; optional extra role for manager accused of harassment
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Role Simulations |
Juvenile Justice Restorative Circle David Baharvar under the supervision of Bob Bordone
Six- or eight-party mediated restorative justice circle among juvenile offender, offender's parent, victim, community member, facilitators supporting each side, and one or two mediators, regarding a juvenile shoplifting incident
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Role Simulations |
Least-Cost Planning Exercise Clinton Andrews and Lavinia Hall
Six-party, multi-issue mediation among electric utilities, consumer interests, environmentalists, and mediator with technical expertise, over the best way to meet increased demands for electricity
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Role Simulations |
Little v. Jenks Karen Falkenstein Green
Two-party small-claims settlement mediation between two former friends over the sale of a problematic used car
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Role Simulations |
Live-Mediation Teaching Video A Landlord-Tenant Small Claims Mediation Charles Doran Reelife Productions for the Program on Negotiation (2009)
New video featuring an actual landlord-tenant small claims mediation
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Videos & DVDs |
Long River Confronting the Challenges of Instream Flow Catherine Ashcraft and Larry Susskind
A six-party, seven-person (including the mediator), multi-issue mediation among representatives of governmental, business, environmental, recreational, and tribal interests regarding a dispute over developing an instream flow action plan
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Role Simulations |
Managing Conflict in the Middle East A Workable Peace Curriculum The Consensus Building Institute and the Program on Negotiation at Harvard Law School Cambridge, MA: PON Books (2008)
Through the use of historical documents and a role play detailing the history of conflict between Zionists and Arabs in the Middle East in the 1930s, students learn conflict resolution skills by addressing a particular modern conflict.
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Curriculum Packages |
Managing Growth in Rockville Armand Ciccarelli and Lawrence Susskind
Seven-person, multi-issue mediation among business, planning, environmental, and agricultural interests regarding growth management and comprehensive planning
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Role Simulations |
Mediating Inequality Mediators' Perspectives on Power Imbalances in Public Disputes Alexis Gensberg © 2003 by Alexis L. Gensberg. Distributed with permission by the Program on Negotiation at Harvard Law School.
72-page research paper exploring the range of ways in which public dispute mediators respond to inequalities (such as informational, educational, experiential, and/or financial inequalities) among the parties
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Free Downloads |
Mediating Public Disputes Lawrence E. Susskind
A discussion of the role and functions of a court-appointed special master serving as a mediator in a case study of a scientific/technical dispute in New Jersey
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Videos & DVDs |
Mediation Lecture Video Series Professors Sara Cobb and Lawrence Susskind
Three videos featuring guest lecturers from the "Mediation and Other Facilitative Roles in Dispute Resolution" seminar, offered by the Program on Negotiation:
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Videos & DVDs |
Mediator Responsibility and Accountability in Public Disputes Lawrence E. Susskind
An educational video for mediators or mediation students regarding mediator responsibility when parties have unequal knowledge, skills or power
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Videos & DVDs |
Mediators at Work Termination Tempest Marjorie Corman Aaron and Dwight Golann Program on Negotiation, 2004
An unscripted, realistic demonstration of the mediation of an employment dispute
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Videos & DVDs |
Mediators at Work Breach of Warranty Marjorie Corman Aaron and Dwight Golann Program on Negotiation (1999)
An unscripted, realistic demonstration of the mediation of a commercial legal dispute
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Videos & DVDs |
Negotiation and Mediation Practice in Public Decision Making Lawrence E. Susskind
This video addresses deadlocks, pre-negotiation, negotiation, and post-negotiation practice in public decision making.
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Videos & DVDs |
Negotiation Syllabus Collection
A collection of syllabi from negotiation and dispute resolution educators at a variety of institutions.
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Free Downloads |
Neighborhood Care, Inc. Lawrence Susskind and Bruce Patton
Two-party negotiation or mediation between church and neighborhood representatives over the possible use of church facilities for services for the mentally challenged
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Role Simulations |
Office Imbroglio Marjorie Corman Aaron and JAMS/Endispute
A two-party negotiation (or optional mediation) between a manager and employee regarding the employee's decline in job performance
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Role Simulations |
Onembo and Benjamin Rug Co. v. Runyon and Lebeau Karen Falkenstein Green
Three-person small claims court mediation between a rug company owner and a customer over the return of a made-to-order rug
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Role Simulations |
Podcast from the 2009 Mediation Pedagogy Conference Produced by Noah Susskind for PON
In May 2009, the Program on Negotiation hosted the first Mediation Pedagogy Conference. This Podcast captures some of the attendees' reflections throughout the conference.
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Free Downloads |
Politics of Discourse in Mediation Sara Cobb
An educational video for mediators or mediation students regarding the management of mediation "politics"
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Videos & DVDs |
Public Dispute Mediators Profiles of 15 Distinguished Careers Emily Sadigh and Ginette Chapman, Eds. Cambridge, MA: PON Books, 2000
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Books |
Rebuilding the World Trade Center Site An Exercise in Multi-Party Negotiation Lawrence Susskind (featured) Program on Negotiation and International Institute for Conflict Prevention and Resolution (2007)
A group of legal, business, and dispute resolution professionals negotiate a six-person, facilitated role simulation regarding the reconstruction of the World Trade Center site in New York City, following the 9/11/2001 terrorist attacks
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Videos & DVDs |
Religion and Nationalism in Northern Ireland A Workable Peace Curriculum The Consensus Building Institute and the Program on Negotiation at Harvard Law School Cambridge, MA: PON Books (2008)
This Workable Peace curriculum unit helps students learn conflict resolution skills using the context of the conflict between Catholics and Protestants in Northern Ireland that led to the Good Friday Agreement.
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Curriculum Packages |
Rise of Organized Labor in the United States (The) A Workable Peace Curriculum The Consensus Building Institute and the Program on Negotiation at Harvard Law School Cambridge, MA: PON Books (2008)
A Workable Peace Curriculum unit set in the context of the birth of the U.S. labor movements. Students explore the Homestead Strike and the Pullman Strike as a means of learning conflict resolution skills.
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Curriculum Packages |
Robyn & Luis Jeswald W. Salacuse Program on Negotiation, 2004
A short dramatized problem regarding a dispute between two corporate officers over the best way to improve company profitability
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Videos & DVDs |
Rosenberg v. Lincoln Landscaping Pat Aaron
Three-person small claims mediation between a landscaping company and its client over a disputed bill and quality of service
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Role Simulations |
Saving the Last Dance Mediation Through Understanding Gary J. Friedman, Jack Himmelstein, and Robert H. Mnookin Program on Negotiation & Center for Mediation in Law, 2001
A mediation training video illustrating the non-caucus "Mediation through Understanding" model [now available on DVD]
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Videos & DVDs |
Seoul Food in Urbana David Eun and Bruce Patton
Three-person mediation involving representatives of local Korean and African-American communities over racial tensions arising from an alleged shoplifting incident; a city representative serves as the mediator
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Role Simulations |
Smithfield v. Rudfurd's Home Repairs Pat Aaron
Three-person small claims mediation between a homeowner and repair company regarding unfinished roof repair
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Role Simulations |
Springfield OutFest Kate Harvey and David Kovick, under the supervision of Lawrence Susskind and Jennifer Brown
This is a six-person, non-scorable negotiation simulation focused on mediating values-based legal disputes, specifically disputes involving conflicting views and values regarding homosexuality and religious faith.
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Role Simulations |
Studies in International Mediation Essays in Honor of Jeffrey Z. Rubin Jacob Bercovitch, ed. Palgrave MacMillan (2003)
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Books |
Summitville Service Agreement Patrick Field and Tracy Dyke
A two-team (four-party), co-mediated, multi-issue negotiation simulation involving a bitter property tax dispute between a small town and an Indian band living on a nearby reservation
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Role Simulations |
Third Side (The) Why We Fight and How We Can Stop William L. Ury New York: Penguin, 2000
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Books |
Trademore Personnel Lawrence Susskind and Bruce Patton
Three-person, integrative, facilitated negotiation with two department heads and a Human Resources observer/facilitator regarding the possible transfer of an employee from one department to the other
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Role Simulations |
Tucker Graphics, Inc. and Nihon Ichiban Technology Sean Cote under the supervision of Abram Chayes and Antonia Handler Chayes
Three-person mediated or arbitrated settlement conference regarding a contract dispute between a U.S.-based graphics firm and a Japanese digital printer manufacturer
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Role Simulations |
Tulia and Ibad William Ury, Ibrahim Ibrahim and Roger Fisher
Three-team, multi-issue mediation involving two or more representatives each of the country of Tulia, the country of Ibad, and the Organization of African Unity (O.A.U.) regarding a cease-fire between the two warring countries
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Role Simulations |
Water Woes Marjorie Corman Aaron and JAMS/Endispute
Three-person mediation between an architect and a real estate developer over responsibility and compensation for a major construction error
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Role Simulations |
Welding Connection Marjorie Corman Aaron and Jim Lawrence
Four-person grievance mediation among counsel for a welding company, a union representative, and a discharged employee over the legitimacy of the discharge, which was based on a positive drug test
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Role Simulations |
When Talk Works Profiles of Mediators Deborah M. Kolb and Associates San Francisco, CA: Jossey-Bass, 1994
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Books |
Williams v. Northville Kate Harvey and David Kovick, under the supervision of Lawrence Susskind and Jennifer Brown
5-person, non-scorable mediation between a school principal and a parent (with attorneys) regarding a values-based dispute over classroom discussions and materials addressing same-sex couples and their families
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Role Simulations |
Woodstove New Source Performance Standard A negotiated rule-making exercise Steven Maser
Five- or six-person, multi-issue, facilitated negotiation among federal agency, state government, environmental, and industry representatives over the regulation of woodstove emissions; optional sixth role for industry association counsel
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Role Simulations |
World Trade Center Redevelopment Negotiation Lawrence Susskind, Katherine Harvey, David Kovick, F. Peter Phillips, Marc Wolinsky, Cathy Cronin Harris, and Simeon Baum
Six-person facilitated negotiation among representatives of the city, state, developer, insurer, and victims' families regarding the redevelopment of the World Trade Center site following the Sept. 11, 2001 terrorist attacks
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Role Simulations |